Privacy Policy

Effective: August 24, 2026

SyntexBuild provides AI-assisted call intake, scheduling, and dispatch tools to Canadian service businesses. We collect account details, company configuration, caller-provided contact and service information, appointment records, call metadata, support requests, and necessary device/location data from authorized technicians.

How information is used

We use information to operate and secure the service, process calls and bookings, support customers, prevent abuse, measure reliability, and meet legal obligations. We use service providers such as cloud hosting, telephony, AI processing, email, and payment providers only as needed to deliver the service.

Calls and retention

Callers are informed they are speaking with AI. Recording is disabled by default. If a customer enables recording, callers must receive notice and consent handling; recordings are scheduled for deletion after 30 days and transcripts after 90 days. Operational booking records are retained for the customer relationship and deleted within 30 days after termination unless law requires longer retention.

Your choices

You may request access, correction, or deletion. Some records may be retained for security, fraud prevention, or legal obligations. Submit a privacy request or email privacy@syntexbuild.com.

Security and location

Access is restricted by company and role. Technician location is collected only for authorized operational features and the app remains usable with limited functionality when location permission is denied.

This operational policy must be reviewed by Canadian privacy counsel before public launch.